Refund policy

Every export comes with a free, interactive preview of exactly what the ZIP contains, so you can check it before paying. Because of that, payments are generally final. We will refund you in full if:

• the ZIP won't download, or the file is damaged and can't be opened;
• the downloaded files are materially different from the preview you saw before paying; or
• you were charged more than once for the same export.

We don't refund because a site was only partly captured, or because features that rely on the original platform (such as forms, logins or checkout) don't work, as both are visible in the preview and described before payment.

How to ask for a refund

Email accounts@ebizondigital.com within 7 days of payment with the export link and what went wrong. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.